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JK SKIN AESTHETICS TERMS & CONDITIONS, CANCELLATION & OTHER POLICIES
48 HOUR CANCELLATION POLICY FOR APPOINTMENTS
Your appointments are very important to the team JK Skin Aesthetics. Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
NO SHOW FEES
Since the services are reserved for you personally, a cancellation fee will apply if you fail to attend your appointment– ‘No shows’ will be charged 50% of the reserved service amount. We respectfully ask our clients to be on time for their appointment. If you fail to be on time the practitioner has every right to re-book your appointment.
Due to the size of our clinic and the nature of our procedures we unfortunately cannot accommodate children unless they are being treated. JK Skin Aesthetics cannot take responsibility for your children and respectfully ask you make arrangements before coming to your appointment.
JK Skin Aesthetics must keep the highest level of hygiene at all times and therefore dog are not allowed in the clinic.
Courses of Treatment
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
We will honour a full refund on any pre-paid course of treatments on condition that the refund request is made within 14 days of the initial purchase date and that no treatment has been undertaken or received.
Refund requests between 14 and 28 days of initial purchase date will be eligible for store credit only on the condition that no treatment has been undertaken or received. You also have the option to transfer your credit to another person’s name or a non-refundable gift certificate can be made out to the value of the credit.
Courses are not eligible for refund or exchange after 28 days of initial purchase.
We do not honour refunds for courses after 28 days of initial purchase date or that have started with at least one treatment. The client can request a store credit for treatment value unused calculated pro-rata and on condition that the client’s GP provides a letter explaining the reason for the client being unable to continue with treatment.
All course items must be used by the same person.
Products for home use will be eligible for a full refund on the condition that the product(s) is returned unopened and unused within 14 days of initial purchase date. Products returned after 14 days and before 28 days of initial purchase date will be eligible for store credit only.
Injectable treatments are not eligible for refunds or store credit.
We endeavour to undertake treatment to your satisfaction and to meet your expectations. In the event that we do not deliver to your expectations please make your concerns known to the clinic manager who will assist you to the best of their abilities. Individual treatments are not eligible for a refund or store credit. The practitioner, Aesthetician, Therapist have the right to refuse treatment anytime if client is rude or abusive, client is not fit (due to client being ill or otherwise).
Whilst we are reluctant to charge for any cancelled or ‘no show’ appointments, this is having a detrimental impact on our services to clients who are on the cancellation list and who cannot be accommodated due to lack of notice/no notice being given to cancel. As a result, if you fail to provide 24 hours-notice to cancel your appointment there will be a 50% charge.
Offers will be given a life span and expire after the date given. JK Skin Aesthetics has the right to change offers on a regular basis.
A top-up is a treatment that is available to maintain a treatment or course that you have previously received with us. Top-ups treatments are not free and will be charged accordingly.
VOUCHERS, OFFERS TERMS AND CONDITIONS
Any change to these terms will be posted on
the JK SkinAesthetics website (www.jkskinaesthetics.com).
JK Skin Aesthetics will honour these offers in conjunction with the expiry date of that individual offer.
JK Skin Aesthetics reserve the right to substitute offers in the event of circumstances outside its control.
JK Skin Aesthetics vouchers/offers is open to individuals only and is not available to members of a group or club. Neither the club nor any offers are transferable or
The vouchers & offers are not exchangeable for cash, other gift vouchers, or any other excluded category of products and can only be used as explained on promotional material.
Clients are only permitted to hold one card/programme account.
If no transaction occurs by a member in any 6-month period, the member's card/club may expire and any offers may be cancelled.
Any vouchers or rewards vouchers issued to a cardholder are subject to the terms and conditions printed on the voucher and detailed in this document.
A cardholder/voucher holder is responsible for looking after the rewards vouchers and JK Skin Aesthetics is not responsible for any lost or stolen vouchers.
JK Skin Aesthetics is not responsible for any errors resulting from fraudulent use of the Voucher scheme.
JK Skin Aesthetics is committed to protecting your privacy. Your personal information is collected and processed only in accordance with the administration of the JK Skin Aesthetics and to contact you for the purpose as described in the application process.
By joining the JK Skin Aesthetics subscription you are agreeing to sign up to marketing and agree to be contacted by mobile text messages, telephone or email in relation to the JK Skin Aesthetics offers & marketing. JK Skin Aesthetics adheres to the GDPR Data Protection Law (updated May 2018).
Any prize vouchers or rewards vouchers issued to a cardholder are only permitted for use on skin and laser treatments only. Rewards vouchers cannot be used for any injectable or nurse/Doctor led treatment or retail product. Prize vouchers or rewards vouchers issued to the cardholder are only permitted for use of payment towards for certain skin and laser treatment offers and promotions, this is at the clinic manager’s discretion.
Thank you for your understanding,
THE JK SKIN AESTHETICS TEAM
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Tel: 01730 300403
Mob: 077 1079 4043